Terms and Conditions

Our Guarantee

We guarantee that the loan and lender we recommend to you will be the most appropriate loan for you that we can offer. If it isn't, we will refinance your loan at our expense to a more appropriate loan from our panel of lenders. The expenses covered include the appropriate lender application fees, exit fees, applicable lenders mortgage insurance, legal fees and government mortgage registration/de-registration fees. This offer is valid for one year from the original application lodgement date.

The Sage Lending Solutions guarantee is intended to ensure that we help our clients obtain the best possible loan that is most appropriate to their circumstances, within our panel of lenders. To do this we first match the lenders and their policies to your circumstances. We then determine the loans which meet the needs outlined by you within that list of lenders. From this shortlist we determine the loans with the combination of the lowest rates, fees and charges in a structure designed to meet your requirements. It's the combination of these variables that gives you the best possible solution rather than one particular 'selling' feature.

There are however circumstances under which it is not reasonable for us to be able to offer this guarantee. We commit to doing our best in all circumstances for all customers, however the following limitations and exclusions to the Sage Lending Solutions guarantee apply:

The guarantee only applies to home loan options which were already available to the client based on the client circumstances and lenders policies at the time of the original application. Fairness dictates that we cannot accommodate future changes in lenders policies, changes in client circumstances or products being put onto or removed from the market.
Only loans originated and exclusively maintained by Sage Lending Solutions during the guarantee period are covered by the guarantee.
The guarantee does not cover lending institutions entering or exiting the marketplace, or changes in lending policy or circumstances as a result of this.
Honeymoon rates or loan products which are initially one rate, then revert to another rate after a pre-defined period of time are not eligible for the guarantee.
Lending products with fixed interest rates use funding sources which the lender does not potentially disclose to either the client or the broker. Unless fixed rates are the same as at the time of the original application, it's not possible to change to another equivalent product. Fixed rates should be used to mitigate the risk of rising interest rates and are not generally a good strategy for saving money.
Due to the nature of lending policies and the complexities involved in commercial and business lending, the Sage Lending Solutions Guarantee only applies to residential lending only.
The nature of competitive mortgage lending results in many lenders changing interest rates by various degrees, differing timeframes & for many reasons - to eventually end up at a similar position over time. As a result claims due to rate differences will only be considered after a 'fair go' period of forty five days with rates of 0.4% or more difference during this timeframe.